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RETURN & REFUND POLICY

Home > Return & Refund Policy

​1) Order cancellation is only allowed if fabrication of flower arrangement is yet to be started, and no special flower or packing material has been purchased for the fabrication of the order. 20% of admin charges will be imposed from total payment made.

 

2) No refund will be done on the following situation:

i)  upon starting or completion of flower arrangement,

ii) flowers and packing materials has been purchased for special order or requirement.

iii) unsuccessful delivery due to incorrect information given by sender.

iv) unsuccessful delivery due to whatsoever reason caused by recipient.

v) late delivery for opening / event or funeral caused by incorrect or incomplete information given by sender.

vi) late delivery due to unforeseen circumstances such as heavy rain, flood, unusual traffic jam, riot, etc.

vii)  different flowers or materials, and pattern of our flower arrangements & gift products. Flower arrangement is a piece of art, and therefore every finished product is a unique artpiece. None will be 100% alike. Furthermore, flowers and materials may vary due to availability and seasonality. We therefore reserve the right to use difference flowers, materials or other gifts with equivalent or more value, and fabricate it to the most similar pattern of your order.

 

3) Full refund will be made if order is cancelled by us due to whatsoever reason.  We will not absorb any charges that imposed by credit card or payment gateway when full refund is made. Customer will have to pay for the extra charges imposed by credit card or payment gateway when this happened.

 

4) Refund will be made with 10% deduction from total amount as admin fee if we are unable to deliver on time, due to delivery notice given by customer is shorter than required,and customer cannot accept a different delivery timing.

 

5) Refund will be done within 14 days upon received of banking details from customer.

 

6) Return of goods is not acceptable due to our nature of business.

 

Please contact us at [email protected] or 016-202 0295 if you have any questions or doubts.

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